Customer Service

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Merchant Mike can meet all of your customer service requirements by providing you with the services of an in-house call center. The call center has the function and capacity to meet all of your customer service needs leaving you with one less thing to worry about.

Our agents are all bi-lingual and well educated; they can provide a range of customer focused services to ensure your clients are always satisfied. Not only that, all agents provides an exceptional telephone, email and online chat manner.

We know that the customer is always right which is why we only provide the highest caliber of call center agent to liaise with your customer. They are fully versed in customer retention and customizable IVR prompts ensure that the conversation always flows, the correct information is given and the most is made from each and every call.

In addition to this, Merchant Mike will also conduct a performance review of your existing call center facility. Whether this is an in-house or a third party resource, our valuable feedback will help you prepare strategy for the future to ensure that all opportunities for growth and success are maximized.

• Inbound Customer Support (Phone, Email, Chat)
• Local and Toll-phone Numbers (Located Anywhere in the World)
• Customizable IVR Prompts and Retention Tools
• Multilingual Email and Phone Script Creation and Translation

In addition, we can also conduct a performance review of your third-party or in-house call center and give you valuable feedback about your operation.

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